RentaManor respects your right to privacy and takes your privacy seriously. RentaManor is committed to protecting and securing any personal information you give us. That starts with helping you understand our privacy practices. This Privacy Statement explains who we are; how we collect, use and share personal information about you; how you can manage the information you give us and exercise your privacy rights; how we protect your information; and applies to any users of our services.
Who are we?
RentaManor provides an online marketplace for people to search for and rent holiday properties or list their properties to be rented.
All references to “we” “our” “us” or “company” within this statement or within any opt-in notices are deemed to refer to RentaManor.
Our office address is Rentamanor Head Office, Rocklands Manor, Undercliffe Drive, St. Lawrence, Ventnor, Isle of Wight. PO38 1XH, UK.
Information Commissioner’s Office (ICO) reference number: ZA443838.
If any parts of our online services link you to other websites or Apps, those newly opened links do not operate under this Privacy Statement. Once you have left our website, our responsibility to you at RentaManor ends. We therefore recommend you examine the privacy statements/notices/policies posted on those other online areas to understand their procedures for collecting, using, and disclosing personal information.
The personal information we collect
We collect the following categories of information:
1. Personal information you provide
For example, this information may be collected when you:
• Contact us about any of our services
• Create or update your listing
• Subscribe to a newsletter
• Enquire about, book or review a holiday property or other service
• Enter a competition
The type of information we collect from you may include your name, email address, phone number, postal address and bank details (for refunding any monies owed such as security deposit payments by BACS). If you are looking to let a property with us it may include your property name, property location and current letting status. For training and compliance purposes, phone calls with our office may be recorded. Where this is the case you will always be notified beforehand.
We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.
2. Information created when you use our services
The following types of information are created when using our services: Analytics information
We use analytics tools to understand how users find, move around and interact with our website to continuously improve and optimise our service.
How we use your information
Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.
We may use your information in the following ways:
Providing services and features
• Verify your eligibility for any products, promotions or services we offer
• Provide guest or user reviews on websites
• To assist you when you contact us
• Monitor and improve our services
• To perform functions and services otherwise described to you when we collect your information
To fulfil a contract
When you use our services, for example booking a holiday property rental or letting your property through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between the property owner and guest. If you refuse to supply part or all of this information, we may not be able to fulfil your holiday property rental or letting requests.
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it.
Communications between users of our services
We use the information we collect to enable users of our services, including guests, and parties we engage with (such as property owners) to identify one another and communicate if necessary.
Marketing communications & advertising
We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties services. Verifying information We may use or share your information with third parties to verify its accuracy.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.
Information sharing and disclosure
We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services or where you have given your consent to do so.
Other parties that we share your data with include:
Users of our services
When using one of our services (a guest enquiring about a holiday property rental, for example) we may share details about them with parties we engage with. For example, when booking a holiday property rental, we will share both the guest details to maintenance and housekeeping and housekeeping and maintenance details to the guest.
The general public
When you submit content through public forums such as blogs, social media and independent partners for reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you.
With relevant authorities
For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information.
With your consent
We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.
Safety and security
We know how much data security matters to all our customers and we treat your data with the utmost care. While no online services can guarantee absolute security, we have implemented appropriate technical and organisational measures to protect the personal information that we collect and process about you.
Choice & transparency
Accessing and Correcting Your Information
You can edit the names, phone numbers, postal addresses and email addresses associated with your booking or listing (where applicable) by contacting us.
We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.
Your information rights
You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month. If you believe the personal information we hold for you is incorrect, please let us know and we will rectify this as soon as possible. If you would like to exercise these rights, please contact us. If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.
Updates to this statement
We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website.